Shipping Policy

Last updated: 24 November 2025

Welcome to The Little Supplement Company. We aim to ship your order quickly, safely, and with full transparency. This page explains processing times, delivery options, costs, tracking, and what to do if something goes wrong.

1) Order Processing Times

• Dispatch days: Monday–Friday (excluding UK Bank Holidays).

• Order cut‑off: 1:00pm UK time for same‑day dispatch (stocked items). Orders placed after 1:00pm ship the next working day.

• Processing window: 0–1 working day for in‑stock items.

• Pre‑orders/backorders: We’ll display an estimated ship date at checkout and email you if this changes.

Note: During peak periods (seasonal sales, carrier disruptions, severe weather), dispatch may take an extra working day. We’ll keep you updated.

2) UK Delivery Options

We partner with trusted carriers (Royal Mail, Evri and DPD) to get your order to you quickly. Actual carrier may vary by parcel size, weight and destination.

Service	Estimated Delivery (after dispatch)	What you get
Standard (RM 48 / Economy Courier)	2–4 working days	Reliable budget-friendly delivery; untracked milestone updates for RM 48, or basic courier tracking.
Tracked 24 / Express Courier	1–2 working days	End‑to‑end tracking and delivery notifications.
Next Working Day (DPD/Express)	Next working day	Full tracking with a 1‑hour delivery window (postcode dependent).

• Free UK delivery threshold: Displayed at checkout (we often run promos).

• Remote areas: Certain postcodes (e.g., Highlands & Islands, Channel Islands, Isle of Man, Northern Ireland) may require an extra working day and/or surcharge shown at checkout.

• PO Boxes & BFPO: We can ship many items via Royal Mail to PO Boxes/BFPO. Some heavier items may require a street address.

3) International Shipping

We currently ship to selected destinations. Availability, carriers and rates are shown at checkout.

• EU: Post‑Brexit, orders may be subject to import VAT, duties and handling fees on arrival. These are set by your local customs authority and are the buyer’s responsibility. Delivery estimates typically 3–7 working days after dispatch (country‑dependent).

• Rest of World: 5–10 working days after dispatch for tracked services (country‑dependent). Duties/taxes may apply.

• Customs delays: Customs processing can add extra time beyond our control. We’ll support with documents if needed.

If your country isn’t available at checkout, contact us and we’ll try to help.

4) Shipping Rates & Taxes

• Live rates are calculated at checkout by destination, parcel weight/size and service.

• UK prices include VAT where applicable. International orders may have local taxes/duties on arrival (see section 3).

5) Tracking & Notifications

• Tracked services: You’ll receive a tracking link by email/SMS once your order ships. Updates may appear after the first scan.

• Untracked/Economy: You’ll receive a dispatch confirmation; limited tracking may be available for milestones only.

• Missed delivery: Carriers will attempt redelivery or leave collection instructions. Please follow the link in your notification.

6) Address Accuracy & Safe Place

• Please check your name, address and postcode carefully. We can’t reroute parcels once they’re handed to the carrier.

• If you nominate a Safe Place/Neighbour, you accept responsibility once the carrier confirms delivery to that location.

7) Deliveries Marked as Delivered but Not Received

1. Check with household members/neighbours and any agreed Safe Place.

2. Look for a delivery card or carrier email/SMS with a photo or GPS stamp.

3. If still missing after 24 hours, contact our Support team with your order number so we can investigate with the carrier.

Important: Investigations may require a short affidavit/non‑receipt form so we can claim with the carrier and resolve your case quickly.

8) Damaged, Leaking or Wrong Items

• Please contact us within 7 days of delivery with photos of the parcel, packaging and product labels.

• Keep all packaging until we confirm next steps. We’ll arrange a replacement or refund as appropriate.

9) Heat‑Sensitive & Fragile Products

• Most of our products are shelf‑stable and suitable for standard delivery. Where additional care is required, we’ll pack accordingly.

• During extreme temperatures, we may adjust service choice or timing to help protect your order.

10) Split Shipments

To get part of your order to you faster, we may ship items separately at no extra cost. You’ll receive separate dispatch emails.

11) Cancellations & Changes

• You can request to cancel or amend an order before it ships. Once dispatched, we can’t make changes.

• If you need to return an item, please see our Returns & Refunds Policy.

12) Undeliverable & Return‑to‑Sender

Parcels returned to us due to an incorrect address, non‑collection, or refusal of customs charges can be refunded minus original shipping and any return fees charged by the carrier. We’ll always share documentation.

13) Sustainability & Packaging

We use right‑sized packaging and recyclable materials where possible to reduce waste while protecting your products in transit.

14) Contact Us

We’re here to help.

• Email: littlesupplementcompany@gmail.com

• Hours: Mon–Fri, 9:00–17:00 UK time (excluding Bank Holidays)

The Little Supplement Company — “Supplements you can trust.” “Therapeutic strength. Real results.”